Yeah, so, I have this problem with my bank, Chase, and the company Lusternia and all IRE games use to distribute credits. The problem is they are too stupid to know how to talk to each other. Every time I try to buy credits, I get the same error:

Rejected due to Invalid address or zip

I have changed my address with my bank literally ten times, right now EVERY address associated with that account is EXACTLY THE SAME. Still I get this error. I copy and paste my address directly from my bank's website. STILL I get this error.

No, this is not a rant, keep reading.
I have a solution to end this maddness for me, and to make it A LOT easier for everyone else. It's really simple.

LET US BUY CREDITS WITH PAYPAL.

I mean, duh? Isn't that like a totally _obvious_ choice for a method of payment? On the website, you can pay by check, by money order, cash, credit card, freshly harvested organs and your firstborn child. But no PayPal?

All I can say to that is: W-T-F, mate?

I have had this problem multiple times. The only solution I found was to use a different card.

Hey, if IRE doesn't want to make it easy, or even _possible_ for me to give them my $168.99 a month, then there is something seriously wrong with this company.

There are tons of options to pay for credits. The e-check works great for me and is processed within a matter of minutes during their business hours. Sarapis talked about the problems with paypal on the Achaea forums but I don't remember what he said. Its definitely not something they've never explored.

The reason IRE doesn't use PayPal is simply that PayPal charges obscenely over the money it transfers; it would cut severely into their income to let you pay through PayPal, and AFAIK (Although, IANAOE) PayPal's rates scale with how much you're transferring - this has been answered several times, and IIRC, Matt has made it clear that he is not using PayPal for credit selling.

Also, this does not belong in the ideas forum.

Post scriptum:

Don't assume you have a better grasp of the obvious than everyone else. It gets old fast.

Post post scriptum:

More than one exclamation point is the sure sign of a diseased mind.

Try variations on your address like these: leave off the house number; use abbreviations for the road type (ST instead of Street); use all uppercase; don't use a zip+4 code, just the first five digits. I work with (and write) credit card software at my job and have run into all of these kinds of things, and sometimes it takes some trial-and-error to figure out which combination will get through on a particular system.

Paypal is a really crap option - as shown by the sheer number of sites like this one: http://www.paypalsucks.com/

They take a cut of the profits, their customer service is disgraceful, and they're a nightmare for the companies that want to use it.

Why don't you change your bank.

hmm, three replies:

Verithrax: Just shut up. No one cares about your know it all bull, so just keep it off my threads, because guess what, you aren't helpful, or even successful at insulting me. You're just sad.

Gwylifar: Thanks for the tips, the only problem with trial-and-error is that since it's putting the money from each failed attempt in pending, I can only try once a day. Really puts a cramp in my sytle.

Aiakon: I know paypal sucks. That's not the point. The point is, sucking or not, it works perfectly for me. And if it were me, if I had the choice of a customer becoming evtremely frustrated because they can't purchase at all, therefore me getting NO money, or a customer using paypal and me making LESS money, I'd choose the option that makes my customer happy and puts money in my pocket.

Screw this, I'm trying E-check.

Personally I'd just go buy a disposable Visa card. Simon malls have them, nominal fee lets you charge them with cash. I've never had a problem buying credits with those things as I used to get them as side-bets at work for hitting targets.

I used to get them as payment for completing the hits on my targets.

Well, that's odd. And not how it's supposed to work; I wonder which processor is doing that. There shouldn't be any encumbering of funds on any rejection code, ever. Of course, if the processors actually followed their own specifications, my job would be a lot easier.

Sybl, I'm going to try not to be offensive here.

It isn't necessarily wether or not PayPal works for you that's the point. It's that it's a pain in the three-cheeked proverbial for the company trying to get money through it. I seriously doubt you want our CEO to be having nightmares filled with customer support hold music.

Oh, and don't bite at Verithrax. Learn to let the incredibly mild insults roll off. N.B: Verithrax was right anyway.

Call me old-fashioned, but I believe in the whole "The Customer Is Always Right" idea. I work in a callcenter doing tech support, so customer service is something I deal with on an hourly basis. Customer-service wise, it's better to do a little hair-pulling of your own than have your customers getting frustrated. And I highly doubt that our CEO would be on the phone, it would be someone else at the company that gets paid to do those kind of things.

I accidentally paid you an extra 100 credits for the enchantments you gave me, can I have them back?

If I wasn't a member of a Commune, therefore unable to enchant, maybe you'd have a case. Customer implies that you are buying something or have bought something, not some shameless beggar.

He was showing a major flaw in the customer is always right philosphy. On the subject of the Customer is Always Right... that is a philosphy reserved for naive customers.

If every customer was always right, then no TV show would EVER get canceled, because there is always at least one customer, actually... TV shows, movies, games, cars, chairs, tables, none of this stuff would ever make it to the market, because one customer says it is wrong, and he is right because he is a customer, so it gets redesigned.

The customer is only right when his objectives match the objectives of the product or service he is obtaining. Furthermore, you do not want the customer to be always right, and to prove this point. Go to a High School, look at the kid on your right, then the one on your left. Do you really want them making decisions about the products you use? (Applies to US schools)

A company decides what it will and will not sell, and how it will sell it. Not the customer. If said company does not make any sells, it may listen to possible customers, but if it is making sells, it will not fix what aint broken.

No company is under any legaly obligation to make every customer happy, nor is there any law, unwritten or not, that says the Customer is always right. Such a concept only exists in those who are yet to be disillusioned by society.

This is so very very true.

My time at KFC has lead me to believe that the Customer is always wrong, it's just our job to make them realise that and correct the situation

You must work at the KFC close to my office....

While IRE does try to cater to customers to some extent, you will not see implementation of anything that takes money out of their pockets. If the customer is always right in IRE, every game would be ruined. Imagine all the losers and crybabies who whine about this skill being overpowered, or this skill being underpowered while they demand fixes, while they insist some things are bugged but aren't, etc.

Well if I use the logic of the customer is always right. I should be the most overpowered person in the game, not because of any reason other than I am their customer so I am right