That was good.OMfG, that's great! I'm totally forwarding that link to Kelly the IT guy at work.
QUOTE(Deschain @ Oct 29 2008, 09:47 PM) 577339
Yah.
He'd fit in great
As I thought, Kelly the IT guy got a huge kick out of it. It also inspired him to share some of the really hilarious calls he's taken over the years. 
Its a good thing I'm not computer smart enough to be a call-desk person cause I think I wouldn't be able to not laugh at some people. And I'm sure that's frowned upon.
Its a good thing I'm not computer smart enough to be a call-desk person cause I think I wouldn't be able to not laugh at some people.
And I'm sure that's frowned upon.Not computer tech support, but this is a rough estimation of a conversation I had with an AT (Navy guy who helps keep airplanes flying and not crashing...).
"Petty Officer, I am having a system alarm on the flight surfaces, can we take a look at that before TO at 1300?"
"Lieutenant, there is nothing wrong with your aircraft, I fixed it myself, I probably just left the arm disconnected when I put the display back together."
"And that is the first thing I checked Petty Officer, once I was sure it was connec..."
"Did you take the display apart ma'am?"
"No petty officer, as I was saying once I was sure it was..."
"How did you know it was connected then?"
"When I looked at it, the light on the display was on, suggesting it was getting power... so I pushed the alarm queue off and it shut up, it was connected. And as I was saying, when I tried to adjust the control surfaces nothing moved."
"Of course, the plane was not on ma'am, any idiot can tell you that."
I stood in shock for half a second, then said, "Petty Officer, before your chief takes you away to tell you how to call an officer an idiot without actually insulting them, let me break down what I told you... A I had cockpit lights, B I had cockpit sound, you know this from what I have told you, tell me what does that mean?"
"You had the plane on ma'am..."
"Good, now get your ass over to the plane and fix the god damned thing, and when you are done you will report to me, and the squadron commander..."
Then in the situation it went into a discussion with the chief, who was left pulling performance notes on the sailor and talking to me and a LtCdr for a hour before we finally saw AT3
.
Tech Support stupidity goes both ways... and sometimes the user knows more then you give them credit for.
"Petty Officer, I am having a system alarm on the flight surfaces, can we take a look at that before TO at 1300?"
"Lieutenant, there is nothing wrong with your aircraft, I fixed it myself, I probably just left the arm disconnected when I put the display back together."
"And that is the first thing I checked Petty Officer, once I was sure it was connec..."
"Did you take the display apart ma'am?"
"No petty officer, as I was saying once I was sure it was..."
"How did you know it was connected then?"
"When I looked at it, the light on the display was on, suggesting it was getting power... so I pushed the alarm queue off and it shut up, it was connected. And as I was saying, when I tried to adjust the control surfaces nothing moved."
"Of course, the plane was not on ma'am, any idiot can tell you that."
I stood in shock for half a second, then said, "Petty Officer, before your chief takes you away to tell you how to call an officer an idiot without actually insulting them, let me break down what I told you... A I had cockpit lights, B I had cockpit sound, you know this from what I have told you, tell me what does that mean?"
"You had the plane on ma'am..."
"Good, now get your ass over to the plane and fix the god damned thing, and when you are done you will report to me, and the squadron commander..."
Then in the situation it went into a discussion with the chief, who was left pulling performance notes on the sailor and talking to me and a LtCdr for a hour before we finally saw AT3
.Tech Support stupidity goes both ways... and sometimes the user knows more then you give them credit for.
