QUOTE(Forren @ Mar 4 2008, 11:11 PM) 491307
Fiber optic > cable > dsl > hamster wheel.
I'm still on hamster wheel.
I need an ISP that doesn't block ports.
I always had good things to say about Speakeasy as well. They catered to nerds like me. It is pricier than the competition, and the only reason I stayed was because their tech support was very tech knowledgeable. Here's what happened, though. They convert my wife's webmail to some new system that didn't work for us once before. But this time we are forced to use it. It breaks again. It's obvious (to a coder) that it is having an untrapped exception. So the on-line tech guy suggests changing the interface view rather than forwarding it to the IT department post haste. After I respond with evidence that the idea didn't work, 24 hours go by with no response since he doesn't work on Saturdays and they don't appear to have a round-robin system to send open support tickets to other employees when the primary is out of the office. So I call them up and the guy on the phone says he wants my password, which is a big security no-no. He finally send it to the IT department for investigation. After several days, the IT department says that logging in works just fine. So he sends it back telling them that logging in was never the problem. After a week and a half from when I first opened the ticket, all the while my wife can't send e-mail, they finally say that I need to set the time zone preference and that solves the crash. My assumption is when they converted us to the new system that somehow a null got stored in the database record for that field, and their send mail code didn't have null checks for it. I then file a complaint about not being able to send e-mail for a week and a half, and it gets ignored. I'd stay with them if they offered some apology in the form of a discounted or free month of service. But they don't even offer a verbal apology for the crew up.
And yes, I voted, but a while ago absentee. Every issue went the opposite how I voted and my candidate lost. Though I expected that anyway. It's how most elections go for me.
I always had good things to say about Speakeasy as well. They catered to nerds like me. It is pricier than the competition, and the only reason I stayed was because their tech support was very tech knowledgeable. Here's what happened, though. They convert my wife's webmail to some new system that didn't work for us once before. But this time we are forced to use it. It breaks again. It's obvious (to a coder) that it is having an untrapped exception. So the on-line tech guy suggests changing the interface view rather than forwarding it to the IT department post haste. After I respond with evidence that the idea didn't work, 24 hours go by with no response since he doesn't work on Saturdays and they don't appear to have a round-robin system to send open support tickets to other employees when the primary is out of the office. So I call them up and the guy on the phone says he wants my password, which is a big security no-no. He finally send it to the IT department for investigation. After several days, the IT department says that logging in works just fine. So he sends it back telling them that logging in was never the problem. After a week and a half from when I first opened the ticket, all the while my wife can't send e-mail, they finally say that I need to set the time zone preference and that solves the crash. My assumption is when they converted us to the new system that somehow a null got stored in the database record for that field, and their send mail code didn't have null checks for it. I then file a complaint about not being able to send e-mail for a week and a half, and it gets ignored. I'd stay with them if they offered some apology in the form of a discounted or free month of service. But they don't even offer a verbal apology for the crew up.
And yes, I voted, but a while ago absentee. Every issue went the opposite how I voted and my candidate lost. Though I expected that anyway. It's how most elections go for me.
QUOTE(roark @ Mar 5 2008, 07:38 PM) 491513
Every issue went the opposite how I voted and my candidate lost. Though I expected that anyway. It's how most elections go for me.
Heh, sounds like my voting experience. I only vote so I can bitch later. *republican in Maryland*
