15.12 ISSUES
(See also: HELP CUSTOMERSERVICE)
We would like you to know a few things before trying to use the ISSUES
system, and the ISSUE command. First, the ISSUE command; second, what IS
an issue; third, what ISN'T an issue; fourth, some GUIDELINES about filing
issues; fifth, more commands; and sixth, the conclusion.
THE ISSUE COMMAND
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The syntax of this command is:
ISSUE <ME|person> <a description of your issue>.
(<person> could be ME, or the name of another player in Lusternia) (see
MORE COMMANDS, at the end of this document, for more commands related to
issues)
WHAT IS AN ISSUE?
-----------------
An ISSUE is one of two things
1) A problem: An ISSUE is a problem in Lusternia, probably with another
player or a group, that you cannot find a way to resolve in any other
way (including harassment).
2) A personal request for clarification or immortal assistance: It is OK
to issue in order to ask a question, or to get clarification from an
immortal. Just ISSUE ME <your question here>. This is far better than
shouting for an admin or divine.
Note: "ISSUE ME I need to talk to a divine." is not enough. Give us
your question! Don't just say you need to talk to us.
WHAT ISN'T AN ISSUE?
--------------------
An ISSUE is not a problem with how the game works - that is a BUG, and you
should use the BUG command to report it.
An ISSUE is not a suggestion for a new way to do things - that is an IDEA,
and you should use the IDEA command to suggest it.
An ISSUE is not a report on a typo you've noticed in Lusternia - that is a
TYPO, and you should use the TYPO command to report it.
For CREDIT or PURCHASES questions or problems: DON'T ISSUE! Contact
support@lusternia.com via email for CREDIT- or PURCHASE-related items.
GUIDELINES
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Know the rules.
Issue only once, then wait.
The issue or reply is your only chance to make your case: use it well.
Don't lie - we have ways of checking.
An issue is a last resort: try IC resolution first.
Don't abuse the system (e.g. filing multiple times on the same problem).
- Become familiar with the Avenger system which governs player killing
(HELP AVENGER). To summarize, you are open to player killing on other
planes or if you are in enemy territory. Otherwise, the Avenger will
protect you from multiple killings. If you are killed once, the Avenger
will give the killer the benefit of the doubt that it was for a valid
reason. If you decide to attack the person who killed you, then the
Avenger will consider that you are taking matters into your own hands.
IMPORTANT: We expect the Avenger system to handle most of the potential
player killing issues. However, feel free to issue regarding a player
killing situation, especially if you feel a person or group is
circumventing, abusing or otherwise using the Avenger system not in the
spirit for which it was designed.
- ISSUE ONLY ONCE! Make sure to include all relevant information, and then
wait for a message from one of our administrators with the result of the
issue, or possibly a request for more information. The person you are
issuing has a chance to respond to your issue. That does NOT mean you can
issue again to respond to their response. Include all the information in
your issue: then a second issue won't be necessary.
- After you issue, wait. Do not message every divine you can think of and
ask if your issue is being handled. We will get to your issue as soon as
we can.
- Put _everything_ in the issue or the replyissue. This is your right to
be heard - write it down in the issue, or the reply. You will not be
interviewed. You will not have a meeting, or a hearing. The admins will
judge your case based on the issue and reply, plus their own research
only.
- The administrators are not stupid. We have many ways to check the
accuracy of your story, so be careful about lying in your issue.
- Try to handle problems in character (IC) first, and then use ISSUEs. If
Joe killed you for looking at him wrong, then there are plenty of things
you can try before getting the administrators involved with an ISSUE. If
no possible IC solution can exist, or further problems continue, then DO
seek help by filing an ISSUE.
- The SNUB mechanic also exists to allow you to protect yourself from other players' speech if necessary. See HELP SNUB for more details.
- Do not abuse the issue system. Filing 3 or 4 issues at the same time is
quite likely a sign of ISSUE abuse.
- Do NOT discuss contentious issues with anyone other than the
administration. Contentious issues are those involving other players.
MORE COMMANDS
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ISSUE <person> <text> - File an issue.
REPLYISSUE <issue #> <text> - Respond to an issue filed about you.
ISSUES - List issues by or about you.
SHOWISSUE <issue #> - Show details of an issue.
APPENDISSUE - Add further information to your issue.
You can generally append only once,
and this should be used to correct
mistakes or given extra information
that is not in the original report.
Can also use COMMENTISSUE.
CONCLUSION
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Lusternia is designed for everyone to have fun and, whenever possible, to
find their own ways to live, and play, and get along. Issues are there
when everything else just isn't working. Just be sure you have tried the
alternatives, leaving ISSUE for the last resort.
You may find that handling problems in an IC manner may result in a lot
more fun.
(See also: HELP CUSTOMERSERVICE)
